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Newsletter - June 2008

Wellness lowers cost of health insurance

Story by Pittsburgh Post-Gazette 

Legal firm, Rothman Gordon, pays about $3,750 for health club privileges for its 31 lawyers and more than 30 support personnel. The facility is open to members 24 hours a day, seven days a week so they can work out before, after or even during office hours.
 
"What we're trying to do is make happier, healthier employees. ... We thought it was a good idea to give all of our people the benefit to work out."
 
Though Rothman Gordon's group insurance plan did not pick up the cost of joining the fitness center, Bill Lestitian, the firm's managing partner, believes that it is a smart and cost-effective way to promote employee wellness and morale, which in the long run could help reduce the firm's medical costs. Besides the club membership, the firm provides crates of fresh fruit as a healthy snack alternative for the office and sponsors a "Biggest Loser" game to motivate its lawyers and staff to get in shape.
 
Such company initiatives to promote worker wellness -- from on-site yoga classes to smoking cessation programs -- are becoming more widespread as employers wrestle with soaring health care costs, said Geri Recht, principal in the Pittsburgh office of management consulting firm Towers Perrin and group leader of health and welfare for the firm's Pittsburgh and Ohio region.
 
"In the last five years it's become a bigger and bigger trend," she said. "It started with some [health club] discount programs and progressed to being as aggressive as hiring someone to be on site ... to manage employee wellness."
 
Consider the costs of employee health insurance and it's clear why more companies are urging their workers to get in shape. Health-care costs nationwide will hit $2.2 trillion, or 16 percent of the gross domestic product this year, with companies paying an average $9,312 per employee for health insurance, according to a Towers Perrin survey.
 
"What really happened is that organizations said they've done what they can to negotiate deep discounts with hospitals and providers; and they've passed on costs to employees ... What's left?" said Ms. Recht. "They can't shift more costs to the employees. They have to get the gross costs lower."
 
Beyond exercise opportunities, Del Monte, the San Francisco-based maker of packaged tuna, fruit and vegetables offers healthy cooking demonstrations in its test kitchen hosted by a company nutritionist; distributes its own no-sugar fruit cups and other health-conscious snacks to employees; and recently sponsored the Del Monte Fitness Cup, an eight-week challenge during which workers were encouraged to walk an extra 2,000 steps a day and participate in weigh-ins to earn points for pounds lost.
 
To date, the company has picked up the cost of all its wellness programs, including the health club discounts, said Mary Sestric, a manager in corporate communications. But Del Monte plans to explore what discounts it might obtain in the future through its insurance providers.
Whether or not insurance plans help subsidize the costs, companies that invest in employee wellness should see a payoff, studies show.
 
Highmark Inc., the Pittsburgh-based insurer, found that for every dollar spent on wellness programs, employers saved $1.65 in health-care expenses.
 
At Johnson & Johnson, the pharmaceuticals and consumer health products company, a four-year wellness program involving more than 18,000 workers saved the corporation $8.5 million a year in reduced health-care costs, according to the American Institute for Preventive Medicine study. Citibank saw a return of $4.56 for every dollar spent on a health management program, the study said.
 
Members of all Highmark insurance plans receive discounts on products and services including spas, personal trainers and fitness centers, Kristin Ash, a Highmark spokeswoman, said in an e-mail. For its own employees, Highmark provides free, on-site fitness facilities at its main offices Downtown and in Camp Hill, Cumberland County, while workers at satellite offices can obtain free memberships at local gyms. 
 
H.J. Heinz Co. picks up the cost of gym memberships for its work force "because we believe healthy and fit employees are always more productive and that is good for both the employee and for the company," Michael Mullen, director of global corporate affairs, said in an e-mail.
 
When Tricia Cooper, a legal administrative assistant at Rothman Gordon, decided to lose 10 pounds in February, she thought it would be more fun if colleagues joined her in a "Biggest Loser" game modeled after the popular reality TV show.
 
Mr. Lestitian and other administrators at the law firm approved the idea immediately and even offered to pay for weekly prize incentives for participants, including $50 gas cards and gift cards for health-related services such as massages. Trainers at a local club agreed to handle weekly weigh-ins for the 16 lawyers and staffers at Rothman Gordon who signed up for the game. The grand prize for the person who sheds the highest percentage of weight is an overnight package at a premium hotel including dinner.
 
"People are excited," said Ms. Cooper. "They're utilizing the gym at lunch. Even if they're not doing a heavy workout, they will change shoes and walk on the treadmill for 20 minutes."
Gym membership by themselves may not bring a huge financial return to employers, said Towers Perrin's Ms. Recht.
 
"People who were going to join are joining anyway. If you're not branding it as part of a broader wellness program, there's no return on investment."
 
It's the creative incentives that could help employers realize more long-term savings, she said.
 
For instance, companies might offer the health club discount and $100 to employees who complete a biometrics screening and then consult with a health coach. Some provide insurance premium differentials to employees who don't smoke.
 
Then there are employers who take a hard stance by charging their workers if they don't complete health screenings or work with fitness professionals.
 
"Some say, 'If you don't get your biometric screening, I'll charge you $40 a month and if you don't work with a health coach, you will pay $70 a month more in insurance premiums next year.' It depends on the leadership," said Ms. Recht. "Some are really engaged about wellness and its importance and that drives organizations to have a strategy that is much more aggressive."

 

Agents find Success with Solera Dental Plans

How Agents across the nation are selling Solera Plans 

 

Solera's own Alyssa Harberson sat down with a couple of Solera's agents and asked them to share their secrets of success. The agents were happy to offer their thoughts and advice on how Solera's dental plans have enhanced their businesses.
 
Jonathan Rausch, of Boca Raton, Florida has added Solera's CarePOS dental plan for individuals to his standard offering and has found success. Stephanie Levins of Denver, Colorado has embraced the group dental plans offered by Solera to enhance her Colonial Supplemental Insurance sales. These agents were happy to answer our questions on how they are able to thrive with these products.
 
Jonathan Rausch:
Q: Why do you choose Solera's CarePOS Dental Plan as your primary dental plan for individuals?
A: I have chosen Solera's CarePOS Dental Plan because it is so easy to use. It is not only easy for me to sell, but my clients can easily navigate through the online application. Because it's the only dental plan offered on Norvax, I can quote it along side my individual health quotes. I never sell a health plan without asking my prospects about their dental needs. Because Solera sales process is so simple, it's easy for me to add it to my health insurance sales with virtually no additional work. I basically make more money simply by asking, "Do you have a dental plan?"
 
Q: What attributes of the plan do you find that your customers find most attractive?
A: Other than the low price for the plan, I'd have to say it's the customer service! I can always trust that my clients will get the help they need fast and in the most friendly, professional way that I've seen in a while.
 
Q: What are the most effective marketing strategies for dental plans?
A:  I just ask the client, "Do you have a dental plan?" I find that it's the best way to open the door. If they don't then you can ask them why. From there I show them the benefits of Solera's plans and i find that most of my clients like it.
 
Q: Are there elements of Solera's service delivery that make it easier to sell than many plans?
A: The simplicity of the website and again the friendliness of the staff at Solera. If there is ever anything that I need there is always quick response to assist me. I really like that Solera provides me with my own personalized webpage. My customers can go there to search providers, get a specific fee schedule and purchase the plan - sometimes without me even knowing until I get my commission check!
 
Q: What advice would you give an agent that is wanting to sell Solera's products?
A: I would suggest thta they give it a try. I think they would find that it's a valuable plan at a great price. I have found that just by suggesting a dental plan liek Solera's to clients that are buying health insurance, I increase my earnings. I think most agents would increase their earnings by just adding it to their standard sales presentation. 
 
Q: Why should a health agent consider adding Solera's dental plans if they've never sold it before?
A:
 The benefit of sellign a dental plan like Solera's is the increased income per client. Solera pays such high commissions that even at a low premium, the earnings can build up. Since it takes almost no work at all to add the plan to a health insurance sale, I don't see why an agent wouldn't want to sell it. 
 
Stephanie Levins:
Q: Why do you choose Solera as your dental plan provider for groups?
A: Solera has the most flexible plans to choose from.  I can provide a group with a CarePOS Discount Plan or a Triple Choice/Dual Option, so each customer can find a plan that fits their dental and financial needs.  Every request I have made, has been granted fast and friendly by Solera's agent support team.

Q: What attributes of the plan do you find that your customers find most attractive?
A:
All of these plans are very easy to explain and enroll.  Customers are excited when I provide them with Vision and Prescriptions Discounts as an added bonus.  Two out of three Triple Choice/Dual Option Plans provides a lifetime paid deductible of just $100.  This not only helps sell the benefit, but keeps the benefit at renewal.   We do not just provide one plan hoping that it fits the needs of some customers, we provide options for them and their families

Q: What are your most effective marketing strategies for dental plans?
A: Just Ask!  I have found that many companies that have existing dental plans are unhappy with their network or feel they are paying too much.  Solera has helped me with marketing by providing me with my own free agent webpage.

Q: Are there elements of Solera's service delivery that make it easier to sell than many plans?
A: Yes, everything you need to market these plans are given and explained in great detail.  The pricing grabs the attention of customers and they want to know more.  Solera will even present the products to your group, to show how easy the process is.
 
Q:
What advice would you give an agent that is wanting to sell Solera's products?
A:  Sign up on-line now, there is no reason to wait.  Signing up only takes moments and from there you have all the information you need to provide to individuals and groups.  While you are at it, you will also want to sign yourself up.
 
Q: Why should an agent consider adding Solera's dental plans if they've never sold it before?
A: I provide insurance benefits to groups every day and I have found these benefits are the easiest to explain and to enroll in any group.  You can provide these benefits to not only groups, but also individuals such as your friends and family.  You can sell the Discount Plan in every state without even being licensed outside of your own state.  Solera is also quite generous with their 1st year and renewal commissions.

Professionalism is Being Prepared 

Insurance is a service business!  The products that you sell are available through your competitors at the same basic price.  Service is the differentiator that allows one agent a competitive advantage over his or her rivals.
 
Timely service becomes more and more difficult as an agent's block of business expands.  Sales success is only the first step of being a successful broker.  To retain clients, it's all about service.
 
Service begins with your clients able to easily reach you in times of need.  If they are unable to reach you, a message should be easy for you to retreive and address.  Recent advances in communication technology makes it easier for agents to improve their service and responsiveness to their clients.
 
Solera offers business-class communications technology for agents that are both valuable in functionality and inexpensive.
  • Business-class VOIP telephone service - This service is used at Solera's corporate offices.  The service offers inexpensive telephone service (less than $33 per month) that is feature rich.  Simultaneous ringing is a feature that rings your office phone and any other number (mobile phone for most) at the same time to allow you to answer at either location.  Voicemails are emailed to an address of your choice.  Music on hold adds a professional touch.  Many, many other features too.
  • Internet Conferencing - Bundled for free with our VOIP service, this technology allows toll-free conferencing for up to 100.  It also includes web presentation capabilities to share information in real time over the Internet.
  • Electronic Fax - Faxes are electronically converted to PDF files and emailed to an address of your choice.  You no longer need to be in your office to receive a fax!  At less than $10 per month, it saves you money over a fax line and provides great value.

Solera uses all of the above technologies to improve service and responsiveness.  An agent that is frequently out of the office can still be in touch and can still provide excellent service through leveraging techology.  Quality communications is critical to exceptional service.  To learn more about Solera's technology offerings CLICK HERE.

 

Finding Success with Selling Insurance Leads

Many individual health insurance sales professionals today use purchased leads as a primary marketing activity.  As a standard practice companies that provide these leads sell any particular lead to several insurance agents.  To find success with purchased leads, successful agents use a number of best business practices to create sales from these competitive leads.

Use these best business practices to maximize your results with purchased leads.

How to Make Contact with your Lead

Timeliness is critical to realizing success with purchased leads.  Statistics indicate that the first broker to contact a lead is most often the most successful in capturing the sale.  This means that successful brokers make it a best business practice to contact their lead immediately after they receive the lead.  Of course, you don’t always reach your lead on the first call, so what do successful brokers do in each situation?

If you are unable to reach your lead, leave a professional message.  Speak clearly and confidently in a medium pace.  The goal for your message is to prompt the lead to call you back.  With this in mind, your message should state your name, the name of your company and a concise message about the reason for your call.  Don’t make your message too long, but be sure to let the lead know that you are prepared to assist him/her with his/her insurance needs.  If you have prepared a quote, be sure to let the lead know that you would like to review the quote with him/her.  When leaving a return telephone number, speak clearly and slowly to ensure the number is easy to retrieve in one listen.

If you do not receive a return phone call within a few hours, be assertive and call the lead back.  Demonstrate energy and tell the lead that you’re excited and prepared to help.  Be sure to continue to be assertive in reaching the lead.  Without contact the lead is worthless.

 

How to Transition the Lead to a Sale

Once you are able to reach your lead, it’s important to get right to business.  Introduce yourself and let the lead know that you are prepared to assist him/her in resolving the current situation.  Below are a few tips in making the lead a client:

  • Be prepared!  Be sure to have reviewed all information you have regarding the prospect.  If you have questions regarding information provided, be ready with your questions to ensure you gather the information you need to service the prospect.

  • Ask questions that produce meaningful information.  Learn more about the prospect’s healthcare practices.  Some examples include:

    • Do you visit your primary care physician more than twice per year?

    • Do you have any special health issues or concerns that I should be aware of?

    • What features of your current or previous plan did you like or not like?

    • One of the trends that I see in the health insurance business is __________, do you think this applies to your situation?

    • What are your biggest concerns with health insurance?

    • How much are you budgeting for your health insurance?

    • If  a higher deductible plan could save you considerable premium dollars, is this something that might interest you?

Once you’ve asked the questions, be sure to listen to the answers carefully.  You’ll typically find that further questions are necessary to get a clear picture of the prospect’s current situation.  Understanding the prospect’s situation is critical to providing the best solution.

  • Product Knowledge is key!  Once you’ve identified the prospect’s situation, you can now start to match the correct product to the prospect’s needs.  It’s likely that your prospect does not understand the pros and cons of each type of coverage, so be prepared to discuss the features and benefits of each plan type.  If there is a product that is especially innovative or popular that meets the prospect’s needs very well, confidently recommend the product and share your reasoning as to why the plan(s) is especially appropriate for this situation.

  • Be enthusiastic and confident in speaking.  Insurance is not necessary an exciting purchase for your clients, so you need to bring the enthusiasm to the conversation.  Position yourself as the expert that has all the answers and all the right products for the prospect’s unique situation.  If you don’t have the specific answer at the time the question is asked, tell the prospect that you’ll get the information and follow up.

  • Make the prospect feel comfortable that he/she is making a good decision.  Since most health insurance purchasers do not really know the product very well, you need to make them comfortable with the purchase they are making.  Be sure that they are purchasing the right product and make them comfortable.  If there are objections from the prospect, respond to the objections in a positive manner without putting undue pressure on the prospect for a decision.  Focus on the positive aspects of their decision to purchase – savings, risk management, etc.

There is no substitute for being prepared in contacting prospects.  You must be prepared with any information you have regarding the prospect, prepared with your product knowledge and prepared to answer any questions that the prospect may have.  Your knowledge and preparedness will guide you to success more often than not.

 

Solera Insurance & Financial Services, Inc. © 2006